Megan Hamilton
Megan Hamilton
senior product designer
senior product designer
Experience
Experience
ezCater
ezCater
Senior product designer
May 2025 - July 2026
May 2025 - July 2026
Led end-to-end design for first self-serve Enterprise integration (SAP Concur) — from concept through post-MVP iteration across 15+ edge cases — partnering with Product, 3 engineers, marketing, content design, research, and an external partner team over 6+ months. Integration enablement correlates with 5%+ higher order-booking retention, and automated receipt syncing processed 5,000+ receipts in the first month alone, saving admins time and effort.
Redesigned time-based policy controls for customers representing $10M+ in annual food spend, combining existing data with new customer research to de-risk rollout and shape final product direction.
Led experience strategy refresh for Enterprise admins — grounded in company strategy, competitive analysis, and customer insights — that generated 2 new roadmap initiatives now driving retention and reducing support request volume.
Owned end-to-end design across 5 additional Enterprise admin and orderer projects, balancing long-term strategic bets against fast-moving near-term priorities to support customer retention and spend growth.
Led end-to-end design for first self-serve Enterprise integration (SAP Concur) — from concept through post-MVP iteration across 15+ edge cases — partnering with Product, 3 engineers, marketing, content design, research, and an external partner team over 6+ months. Integration enablement correlates with 5%+ higher order-booking retention, and automated receipt syncing processed 5,000+ receipts in the first month alone, saving admins time and effort.
Redesigned time-based policy controls for customers representing $10M+ in annual food spend, combining existing data with new customer research to de-risk rollout and shape final product direction.
Led experience strategy refresh for Enterprise admins — grounded in company strategy, competitive analysis, and customer insights — that generated 2 new roadmap initiatives now driving retention and reducing support request volume.
Owned end-to-end design across 5 additional Enterprise admin and orderer projects, balancing long-term strategic bets against fast-moving near-term priorities to support customer retention and spend growth.
Atlassian
Atlassian
Senior product designer, Manager
Oct 2021 - Dec 2024
Oct 2021 - Dec 2024
Drove 5% increase in content-building engagement for new Confluence pages via end-to-end redesign of the page creation experience, in partnership with product manager, engineers, and content designer.
Enabled a major Confluence product milestone impacting 10,000+ users to launch, by re-designing a key page editing experience to improve usability and functionality, while navigating challenging technical constraints.
Unblocked Confluence Cloud migration (a key business imperative) and created 2 new strategic integrations between Confluence and Jira, by leading the design team with ongoing direction and guidance on collaboration, career goals and high-quality craft, enabling the team to ship these experiences.
Empowered key 10+ Atlassian Marketplace app makers to build highly-requested apps for Confluence Cloud customers, via end-to-end design and research.
Drove 5% increase in content-building engagement for new Confluence pages via end-to-end redesign of the page creation experience, in partnership with product manager, engineers, and content designer.
Enabled a major Confluence product milestone impacting 10,000+ users to launch, by re-designing a key page editing experience to improve usability and functionality, while navigating challenging technical constraints.
Unblocked Confluence Cloud migration (a key business imperative) and created 2 new strategic integrations between Confluence and Jira, by leading the design team with ongoing direction and guidance on collaboration, career goals and high-quality craft, enabling the team to ship these experiences.
Empowered key 10+ Atlassian Marketplace app makers to build highly-requested apps for Confluence Cloud customers, via end-to-end design and research.
Capital One
Capital One
UX Designer
Jul 2016 - Oct 2021
Jul 2016 - Oct 2021
Grounded the US credit limit increase program (impacting 1 million customers) in new qualitative research and socialized a customer experience vision along with a near-term testing plan, designed to lower customer complaints while meeting business requirements.
Advocated for leadership investment in improving customer communications in the late payment journey, mapped across 10+ touchpoints and 5+ user archetypes, and defining key opportunities and a vision in collaboration with design and product partners.
Led an initiative to transform how 50+ marketers reach credit card customers, in service of driving unparalleled experiences and helping customers get the most from their relationship with Capital One.
Redesigned a credit card application experience correlating to $1M+ in increased value for the company.
Grounded the US credit limit increase program (impacting 1 million customers) in new qualitative research and socialized a customer experience vision along with a near-term testing plan, designed to lower customer complaints while meeting business requirements.
Advocated for leadership investment in improving customer communications in the late payment journey, mapped across 10+ touchpoints and 5+ user archetypes, and defining key opportunities and a vision in collaboration with design and product partners.
Led an initiative to transform how 50+ marketers reach credit card customers, in service of driving unparalleled experiences and helping customers get the most from their relationship with Capital One.
Redesigned a credit card application experience correlating to $1M+ in increased value for the company.
Skills
Core design
Visual design
Prototyping (including AI tools)
Accessibility
Responsive design
Using and contributing to design systems
Low to high fidelity
Motion design
Ideation
Research and analysis
Interviews
Competitor analysis
Usability testing
Heuristic evaluation
Synthesis
Design thinking and strategy
Creating design principles
Facilitating workshops
Systems thinking
Journey mapping
Tools
Figma, FigJam, Figma Make
Claude Design, Claude AI
Dovetail
Education
Georgia Institute of Technology
M.S. Human-Computer Interaction
Capstone project with Mayo Clinic researcher - Diabetes medication decision aid design & research
University of Florida
B.S. Materials Science and Engineering,
Minor in Spanish
Skills
Core design
Visual design
Prototyping (including AI tools)
Accessibility
Responsive design
Using and contributing to design systems
Low to high fidelity
Motion design
Ideation
Research and analysis
Interviews
Competitor analysis
Usability testing
Heuristic evaluation
Synthesis
Design thinking and strategy
Creating design principles
Facilitating workshops
Systems thinking
Journey mapping
Tools
Figma, FigJam, Figma Make
Claude Design, Claude AI
Dovetail
Education
Georgia Institute of Technology
M.S. Human-Computer Interaction
Capstone project with Mayo Clinic researcher - Diabetes medication decision aid design & research
University of Florida
B.S. Materials Science and Engineering,
Minor in Spanish
Skills
Core design
Visual design
Prototyping (including AI tools)
Accessibility
Responsive design
Using and contributing to design systems
Low to high fidelity
Motion design
Ideation
Research and analysis
Interviews
Competitor analysis
Usability testing
Heuristic evaluation
Synthesis
Design thinking and strategy
Creating design principles
Facilitating workshops
Systems thinking
Journey mapping
Tools
Figma, FigJam, Figma Make
Claude Design, Claude AI
Dovetail
Education
Georgia Institute of Technology
M.S. Human-Computer Interaction
Capstone project with Mayo Clinic researcher - Diabetes medication decision aid design & research
University of Florida
B.S. Materials Science and Engineering,
Minor in Spanish
Skills
Core design
Visual design
Prototyping (including AI tools)
Accessibility
Responsive design
Using and contributing to design systems
Low to high fidelity
Motion design
Ideation
Research and analysis
Interviews
Competitor analysis
Usability testing
Heuristic evaluation
Synthesis
Design thinking and strategy
Creating design principles
Facilitating workshops
Systems thinking
Journey mapping
Tools
Figma, FigJam, Figma Make
Claude Design, Claude AI
Dovetail
Education
Georgia Institute of Technology
M.S. Human-Computer Interaction
Capstone project with Mayo Clinic researcher - Diabetes medication decision aid design & research
University of Florida
B.S. Materials Science and Engineering,
Minor in Spanish
Experience
ezCater
Senior product designer
May 2025 - July 2026
Led end-to-end design for first self-serve Enterprise integration (SAP Concur) — from concept through post-MVP iteration across 15+ edge cases — partnering with Product, 3 engineers, marketing, content design, research, and an external partner team over 6+ months. Integration enablement correlates with 5%+ higher order-booking retention, and automated receipt syncing processed 5,000+ receipts in the first month alone, saving admins time and effort.
Redesigned time-based policy controls for customers representing $10M+ in annual food spend, combining existing data with new customer research to de-risk rollout and shape final product direction.
Led experience strategy refresh for Enterprise admins — grounded in company strategy, competitive analysis, and customer insights — that generated 2 new roadmap initiatives now driving retention and reducing support request volume.
Owned end-to-end design across 5 additional Enterprise admin and orderer projects, balancing long-term strategic bets against fast-moving near-term priorities to support customer retention and spend growth.
Atlassian
Senior product designer, Manager
Oct 2021 - Dec 2024
Drove 5% increase in content-building engagement for new Confluence pages via end-to-end redesign of the page creation experience, in partnership with product manager, engineers, and content designer.
Enabled a major Confluence product milestone impacting 10,000+ users to launch, by re-designing a key page editing experience to improve usability and functionality, while navigating challenging technical constraints.
Unblocked Confluence Cloud migration (a key business imperative) and created 2 new strategic integrations between Confluence and Jira, by leading the design team with ongoing direction and guidance on collaboration, career goals and high-quality craft, enabling the team to ship these experiences.
Empowered key 10+ Atlassian Marketplace app makers to build highly-requested apps for Confluence Cloud customers, via end-to-end design and research.
Capital One
UX Designer
Jul 2016 - Oct 2021
Grounded the US credit limit increase program (impacting 1 million customers) in new qualitative research and socialized a customer experience vision along with a near-term testing plan, designed to lower customer complaints while meeting business requirements.
Advocated for leadership investment in improving customer communications in the late payment journey, mapped across 10+ touchpoints and 5+ user archetypes, and defining key opportunities and a vision in collaboration with design and product partners.
Led an initiative to transform how 50+ marketers reach credit card customers, in service of driving unparalleled experiences and helping customers get the most from their relationship with Capital One.
Redesigned a credit card application experience correlating to $1M+ in increased value for the company.