Hello!
As a strategic designer, I'm solving complex problems at the intersection of people, money and technology at Capital One.
I use 3 overlapping skillsets in my work:
Design Thinking.
By pinpointing where work falls (flare vs focus) and making sure we account for human and business needs, I plan the right activities to facilitate learning and insights, and move projects forward. |
Service Design.
Nothing exists in a vacuum - all problems I work on are part of a larger ecosystem, and I use tools like service mapping to frame the work and its impacts in a clear way. |
Design Research.
There are constantly new questions that come up in my projects - I focus on synthesizing existing insights, crafting learning agendas with partners and executing on several areas of customer research. |
At Capital One, I focus on understanding messy problems and developing actionable insights to envision new experiences for our credit card customers, in line with our business goals. I also coach employees across the enterprise on what Design Thinking is and how to apply it in their work.
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Mapping the Card Customer Marketing ecosystem
My role: Design Lead Key skills used: stakeholder management, service blueprinting, interviewing & discovery research, workshop facilitation, MVP framing |
Developing a new perpective on customer engagement for the Card Onboarding Team
My role: Design Strategist Key skills used: workshop facilitation, synthesis, stakeholder management, thought leadership, learning agenda planning |
Rapidly testing innovative credit card servicing Ideas
My role: Design Strategist & Researcher Key skills used: user research agenda formation, research coaching for partners, research project management and execution |
My work before joining Capital One - a diverse mix of service design, UI design and research
Before I joined Capital One, I worked on rethinking enterprise tools for engineers at Intel, prototyped a new wayfinding experience for the High Museum of Art in Atlanta, and collaborated with a design researcher from the Mayo Clinic on technology to make patient-provider conversations better.
