At Capital One, I bring a human-centered mindset to business problems. I focus on harnessing human insights to envision new experiences for our credit card customers, in line with our key metrics and desired business outcomes.
Mapping the customer marketing ecosystem, and creating a transformative vision
My role: Design Lead
Key skills used: stakeholder management, service blueprinting, interviewing & discovery research, workshop facilitation, MVP framing
Developing a new perpective on early customer engagement
My role: Design Strategist
Key skills used: workshop facilitation, synthesis, stakeholder management
Rapidly testing innovative credit card product concepts
My role: Design Strategist & Researcher
Key skills used: design research, research coaching for partners, project management
Before joining Capital One, I built experience in a breadth of service design, interaction design and research projects.
Before my current role, I worked on rethinking enterprise tools for engineers at Intel, prototyped a new wayfinding experience for the High Museum of Art in Atlanta, and collaborated with a Mayo Clinic design researcher on technology to enhance patient-provider conversations.