At Capital One, I bring a human-centered mindset to business problems. I focus on harnessing human insights to envision new experiences for our credit card customers, in line with our key metrics and desired business outcomes.
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Mapping the customer marketing ecosystem, and creating a transformative vision
My role: Design Lead Key skills used: stakeholder management, service blueprinting, interviewing & discovery research, workshop facilitation, MVP framing |
Developing a new perpective on early customer engagement
My role: Design Strategist Key skills used: workshop facilitation, synthesis, stakeholder management |
Rapidly testing innovative credit card product concepts
My role: Design Strategist & Researcher Key skills used: design research, research coaching for partners, project management |
Before joining Capital One, I built experience in a breadth of service design, interaction design and research projects.
Before my current role, I worked on rethinking enterprise tools for engineers at Intel, prototyped a new wayfinding experience for the High Museum of Art in Atlanta, and collaborated with a Mayo Clinic design researcher on technology to enhance patient-provider conversations.