At Capital One, I bring a human-centered mindset to business problems. I focus on harnessing human insights to envision new experiences for our credit card customers, in line with desired business outcomes. I've also worked on improving internal employee experiences, in service of making things better for customers, employees and our business. Reach out for more details on my 3 latest projects:
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Marketer Experience: Mapping the current state and recommending an MVP solution
My role: Service Designer Key skills used: stakeholder management, service blueprinting, interviewing & discovery research, workshop facilitation, MVP framing |
Credit Line Increase Requests: Uncovering customer needs and crafting a path to better CX
My role: Design Lead Key skills used: workshop facilitation, synthesis, stakeholder management, qualitative research |
Income Collection: Rebooting a customer experience strategy
My role: Design Lead Key skills used: synthesis, workshop facilitation, problem framing, lo-fi design creation |
Before joining Capital One, I built experience in a breadth of service design, interaction design and research projects.
Before my current role, I worked on rethinking enterprise tools for engineers at Intel, prototyped a new wayfinding experience for the High Museum of Art in Atlanta, and collaborated with a Mayo Clinic design researcher on technology to enhance patient-provider conversations.