In my role at Capital One, I bring a human-centered mindset to business problems.
Transforming the Marketer Experience
Mapping the current state, illuminating key challenges and recommending an MVP solution
My role: Service Designer
Key skills: stakeholder management, service blueprinting, interviewing & discovery research, workshop facilitation, MVP framing
Rethinking Credit Limit Increase Requests
Uncovering customer needs and crafting a path to a better experience
My role: Design Lead & Research Lead
Key skills: workshop facilitation, synthesis, stakeholder management, qualitative research
Refreshing Income Collection
Rebooting our customer experience strategy
My role: Design Lead
Key skills used: synthesis, workshop & design jam facilitation, problem framing, lo-fi prototyping
Before joining Capital One, I built experience in service design, interaction design and research during my graduate program in Human-Computer Interaction at Georgia Tech and UX internships at Intel.